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FAQ

Do I need to create a webstore account to place an order?

Nope! You can place an order quickly without creating an account, however it IS recommended that you do create an account especially if you plan on placing future orders.  Creating an account will allow you to save your shipping address for quicker checkout, and you can also view your order history.

Can I email you about my order if I have a question before or after I place it?

Of course! Email me at anytime at: gravemistakerecords@gmail.com if you have a question about an order, an item in the store, shipping, payment, pretty much anything and I'll try to get back to you as soon as I can (usually a day or two at the MOST, same day if I can).

What type of payment do you accept?

We accept Paypal, Credit Card, and Money Order.

How fast will my order ship?

I try and ship out mailorder within 1-3 business days. Webstore orders are always my priority and sometimes I can even get your order out the same day! It is rare that orders take longer than 2-3 days to ship (please keep in mind that does not include weekends). Unless you place a "preorder" (which will be clearly labeled), expect your order in the mail within a few days.

*Shipping times may be delayed by a few days when there is a new Grave Mistake Release.

Is everything in your webstore currently in stock?

Unless the item says "Out of Stock," then yes it should be. I try to stay on top of inventory, so I do my best to make sure that everything in the webstore available for order is in stock.  In the rare instance that I am out of something you order, if your order is large I will most likely ship the order as to not delay it, and then send you a refund for the out of stock item after the order ships. If you are an international customer or if your order is small, I will email you as soon as I notice and you can either select an alternate / get a refund for that item / cancel the order. Whichever you prefer!

I don't like the internet, can I just email you what I want and you tell me how much to send?

Orders need to be placed through the webstore, please do not send me a list and ask for a total.  If you want to know shipping prices, please see the next question. If you are having trouble with the webstore, then please feel free to email me.

How much is shipping?

All orders are shipped through the US Postal Service.  Shipping all depends on the size / weight of your order, where it is being shipped to, and the shipping method you select. So the best way to get a quick and accurate shipping price is to fill up your cart with what you'd like to order, then begin the checkout. Once you submit your shipping info, it will give you the shipping options and costs to ship your order. You will not be committed to buy anything, so you can always go back and change or cancel your order.

Will my order be packaged securely?

It sure will! Most large orders with more than 3 LPs are double boxed / packaged and all records and items will be packaged as securely as possible.  Getting damaged records in the mail SUCKS, and I do my best to make sure your order is packed with care in sturdy, brand new outer boxes to minimize the potential for damage in the mail!

Will I know when my order ships?

Yes! I will change the status of your order to "Fulfilled" once I have shipped your order.

Will I get a tracking number for my order?

Tracking numbers are sent with your order fulfillment notification email. You will find the number at the bottom of the email, however First Class International customs numbers (other than Canada) are not guaranteed to track outside of the US.

I did not get an update about my order and it has not arrived, did it ship?

Email me and I will look into it for you.

None of these answered my question, what do I do now?

You can email me at gravemistakerecords@gmail.com